We care about our customers
With Texas Power, you benefit from a devoted staff that remains dedicated to staying informed and educated in the Texas market regulated rules, protocols and procedures. We are dedicated to working with you until we both understand the problem and Texas Power finds the solution.
We've made a commitment to remain diligent, responsive, and genuinely friendly!
Okay, let’s face it – no REP can offer you a different product. The electricity is all the same. There are only a few differences from provider to provider. Two of the most important differences are price and people. We have already told you we will save you money so let’s talk about important difference number two – people. At the end of the day if all other parts are equal, what would make you switch electricity providers? Is it important to you that you have the ability to speak to someone about your electricity bill? Someone local who shares in this Texas energy market and knows what is going on in our part of the world? How about courtesy, is that important to you? It seems to be more and more rare these days. That is why we built this company for people with people. Sure, we use technology, you have to in the new millennium, but we don’t allow technology to replace people. We want to make a difference in this market and we want our customers to notice that difference. When you have any questions about your electricity bill, you will be able to speak to someone right here in Texas, someone with a friendly voice and patience to help solve your problem. This also means we help employ Texans! In the ever growing off-shore market, we used our stubborn Texas pride to insist on a local call center.
We have all been on those frustrating calls, spending our valuable time dealing with an incompetent or rude customer service representative. We want you to experience the difference with Texas Power.
From the time you call 1-866 Shine On (866-744-6366), you should hear the difference! If you are calling us for the first time, you will likely speak with one of our Enrollment Specialists who will guide you quickly, smoothly, and simply through the switching process. If you are a customer already and you need help with anything regarding your bill or electricity information in general, you will speak with one of our friendly and very informative Customer Care Specialists. They should be able to answer almost any question you have regarding electricity and if they don’t know the answer off hand they will find it for you and get right back with you!
When you call our Customer Care Center, expect to connect.